General FAQs

What is Hughesnet?
Hughesnet® is America’s #1 choice for satellite Internet with over 1 million subscribers. Hughesnet uses satellite technology to give you a super-fast, always-on Internet connection and is available everywhere, even in areas with slow or no high-speed options.
What is satellite Internet service?
Satellite Internet service is available everywhere, even in areas with slow DSL and where fiber and cable options will not reach. With satellite internet, the signal is sent from a satellite to a satellite dish mounted on your property, which connects to a modem inside. The modem includes Wi-Fi so that your phone, computer and other Wi-Fi devices can connect to the Internet. Satellite internet is available wherever you live, even if you live in a rural area where cable or fiber lines are unavailable.
What can I do with satellite Internet service?
Satellite internet service brings high-speed Internet to areas where fiber and cable options are unavailable. You can chat, email, stream video clips, visit your favorite social media sites, work from home, and connect your children to their distance learning programs.
How does a satellite Internet connection work?
Step 1: A request for a Web page is sent from your computer to a satellite about 22,000 miles out in space. At this altitude, the satellite’s period of rotation (24 hours) matches the Earth’s, and the satellite always remains in the same spot over the Earth (geosynchronous orbit). Because internet via satellite is so technologically advanced, this distance hardly makes a difference, even with rural Internet connections.

Step 2: The satellite contacts the Hughes Network Operations Center (NOC) which locates the specific Website you have requested.

Step 3: The Website beams the information back along the same path to the Hughesnet Network Operations Center, then to the satellite, and then to your computer through your Hughesnet dish and modem. Although the signal travels a great distance, there is only a fraction of a second delay during this transmission. This is similar to delay you may have experienced when using a cell phone. In most cases, this delay (latency) isn’t apparent while surfing online.

Once Hughesnet has been professionally installed, connecting to the Internet via satellite is simple!
What is the Bonus Zone?
The Bonus Zone is a period of time from 2am-8am, when all customers have access to 50 GB/month of additional plan data! All Hughesnet Gen5 plans come with additional plan data during the Bonus Zone. Use this additional plan data to download large files like movies, system updates for your computer, tablet, or smartphone—and more.
What happens when I use up all of my Plan Data?
Hughesnet has No Hard Data Limits! If you exceed your plan data, you’ll stay connected. However, during high-traffic periods, you may experience reduced speeds.**

Hughesnet for Business FAQs

Why should I get Hughesnet for Business?
Hughesnet for Business is available to every business, coast to coast in the US, with a clear view of the southern sky—finally, your business can get high-speed connectivity, even if you’re beyond the reach of DSL and cable! With Hughesnet Gen5, Hughes has fundamentally re-imagined what satellite Internet can be, bringing businesses more of everything they want: fast speeds, more data, and built-in Wi-Fi. Whether you have a single office or you need to connect multiple branch locations, Hughesnet provides a highly reliable, secure, always-on connection that gives you instant access to the critical business information and applications you need—email, point-of-sale transactions, Web pages, sharing files, and more.
Can I have both a static and a dynamic IP at the same address?
Static IP needs will always supersede dynamic IP needs, but not all situations require a Static IP. Static IP is available for our satellite-only Business plans. Let’s review your needs to determine what is best for your account.
How does a satellite Internet connection work?
Step 1: A request for a Web page is sent from your computer to a satellite about 22,000 miles out in space. At this altitude, the satellite’s period of rotation (24 hours) matches the Earth’s, and the satellite always remains in the same spot over the Earth (geosynchronous orbit). Because Internet via satellite is so technologically advanced, this distance hardly makes a difference, even with rural Internet connections.

Step 2: The satellite contacts the Hughes Network Operations Center (NOC) which locates the specific Website you have requested.

Step 3: The Website beams the information back along the same path to the Hughesnet Network Operations Center, then to the satellite, and then to your computer through your Hughesnet dish and modem. Although the signal travels a great distance, there is only a fraction of a second delay during this transmission. This is similar to delay you may have experienced when using a cell phone. In most cases, this delay (latency) isn’t apparent while surfing online. Once Hughesnet has been professionally installed, connecting to the Internet via satellite is simple!
What is the Bonus Zone
The Bonus Zone is a period of time from 2am-8am, when all customers have access to 50 GB/month of additional plan data! All Hughesnet plans come with additional plan data during the Bonus Zone. Use this additional plan data to download large files like movies, system updates for your computer, tablet, or smartphone—and more.

Hughesnet for Voice FAQs

What is Hughesnet Voice?
Hughesnet Voice delivers home phone service over your satellite internet connection. No matter where you live, you can enjoy affordable home phone service with FREE features such as Call Waiting, Caller ID, Call Forwarding, and more.
How does Hughesnet Voice work?
Hughesnet Voice uses advanced Voice-over-IP (VoIP) technology to deliver a feature-rich home phone service over your satellite connection. New Hughesnet customers will have their Analog Telephone Adapter (ATA) set up by their installer during the installation appointment which will route your calls through your satellite modem and dish without using your plan data. It’s as easy as that!
How affordable is Hughesnet Voice compared to a traditional landline phone?
With Hughesnet Voice you don’t need a traditional landline phone anymore! And because Hughesnet Voice plans are so affordable, you can save up to 45% over standard home phone service.

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